Report an issue

Try these first

Four things clear the majority of problems, and each one takes seconds:

• Reload the page. A stale cached script or a dropped connection is the most common cause, and a reload clears both.
• Try a private or incognito window. If it works there, a browser extension is interfering with the page.
• Update your browser, then try again. Some formats depend on features only recent versions provide.
• Try a different browser. If it fails in one and works in another, that points at the browser rather than the tool.

Still stuck? The FAQ answers the common questions about formats, file-size limits and downloads.

How to send a report

Email [email protected]. A direct email reaches us faster than a form, and it keeps a copy in your own sent folder. Put the tool name in the subject line — "Issue: Image Compressor" — so it can be filed without opening it first.

You do not need to write a formal report. Plain sentences are fine; the list below is the information that makes a difference, not a template to fill in.

What to include

• The name of the tool and a link to the page you were on.
• What you expected to happen, and what happened instead.
• The steps that led to it — shorter is better, but do not leave out a step that seems obvious.
• Your browser and operating system, for example "Chrome 128 on Windows 11". Use the button to copy this exactly.
• The file type and rough size, if a file was involved. Never send us the file itself.
• The exact wording of any error message, or a screenshot of it.

How reports are triaged

Every report is read. What changes is the order they are worked in:

Blocking

The tool cannot finish the task at all — the page errors, the button does nothing, or nothing downloads. These are looked at first.

Wrong result

The tool finishes but the output is incorrect: a corrupt or unreadable file, the wrong dimensions, dropped pages, or garbled text. Treated as high priority, because the damage is easy to miss before you rely on the result.

Minor

Layout glitches, wording, a control that is awkward to use, or a change that would make a tool easier. Batched with other small fixes rather than shipped on its own.

We aim to acknowledge every report within 48 hours. We will not always be able to give a fix date: some issues turn out to be a browser behaviour we cannot change, and we would rather say so than leave you waiting on a promise.

Security and abuse

For a security vulnerability, a phishing site abusing our name, or content that infringes your rights, email [email protected] and mark it urgent. Include enough detail for us to reproduce or verify the issue, and give us a reasonable window to respond before disclosing it publicly — we will confirm receipt and keep you updated. Copyright and trademark notices go to the same address; the Terms of Service set out what those notices need to contain.

What we cannot help with

Because the tools run locally, a few classes of problem are outside what we can do anything about — and knowing that up front saves you the email:

• A file that is too large for your device to hold in memory. The limit is your hardware, not the tool; a desktop browser with more RAM is the fix.
• A network or firewall that blocks the site. Corporate filters sometimes do; the tools still work if the page itself loads.
• A different website. We can only support the tools on chaudify.com.
• Recovering a file you have already overwritten. We keep no copy of anything you process, so your original is the only way back.